Department of Business & Professional Regulations:

 
” Dear Licensee:

   Over the past few weeks, DBPR has been in the process of upgrading its online services. We are working to put most of our applications online to streamline the application process and reduce licensure times. Until recently, we had been working with an outdated system, so an upgrade was very necessary and will, in time, become a huge improvement for our customers. It will help us achieve our mission of licensing efficiently and regulating fairly.

   The most significant change is that the upgraded system requires all users – even those of you who have had online accounts with our Department for years – to create a one-time registration profile before accessing the system. It replaces the previously-assigned numeric user ID with an email address you supply, and then asks for your license number. When you supply your license number, the system automatically transfers all data associated with the old account.  If you had to manage multiple accounts under the old system to manage all of your licenses, you will now be able to link them all into the new single profile.

  The steps associated with creating a new account were not clearly laid out on the web page and created confusion for many of our customers who attempted to log in with their old ID numbers. We have updated the website to include more clear instructions and want to apologize for any confusion this may have caused you.

  These changes have been implemented to give you as much online access to our application processes as possible while keeping your personal information secure. More information, including step-by-step tutorials on how to create your new account and how to link your license to your account, is available online through the registration pages for your profession or business.

  The system will also offer significant benefits. Users can receive registration confirmation via e-mail confirmation and retrieve a forgotten password. You’ll be able to get answers to eligibility questions to ensure you are using the correct application, and you’ll be able to log in and finish an incomplete application if you weren’t able to complete the application when initially applying. You’ll be able to check your application status and receive application summaries, and you’ll be able to make payments and receive payment summaries. In many cases the new system will allow us to provide same-day service for new applications and changes to existing licenses. 

  Please take a few minutes when you have time and create your new registration profile or, if you’ve already created a new profile, log in to the system and learn more about the different benefits it has to offer, like linking licenses to your account and maintaining license relationships. Our call center is equipped to answer any questions you might have along the way, although wait and hold times are longer with the increased volume of questions about the change.”